The Wall Street Journal is reporting on B'game-based Virgin America's struggles to move its reservation system to Sabre over the last four weeks. The reports of Virgin website and airport kiosk problems are sprinkled with quotes from travellers like one who is so upset that "after this experience, I will never do business with them again."
Some customers say that on Virgin America's website they still cannot book flights using frequent-flier miles, select seats or check-in, lengthening lines at airport counters. And with call centers overwhelmed--despite nearly double the staff to roughly 200--revolving issues have taken some customers hours.
Let's hope this doesn't disrupt Virgin's announced plans to add hundreds of jobs in B'game.
I read the article in the journal and these techies talk a good game but they will all be back on virgin soon. It's just cooler than United or Southwest or Brand X and they know it.
Posted by: hillsider | November 25, 2011 at 10:38 PM
Virgin has announced it will add Philadelphia as a destination twice daily from SFO on April 10th. The CEO also described a big investment in a flight simulator they are installing here in B'game to train pilots locally. It looks like they are fulfilling on the plan to be a major local employer.
Posted by: Joe | January 23, 2012 at 05:31 PM