Burlingamer Steve Dwyer has been keeping a close eye on his PG&E bills for almost a decade so he has the baseline numbers to find billing errors. This article describes how he got a $300 refund for overcharges on gas usage.
PG&E confirmed there were at least 23,000 smart meters that had equipment incorrectly installed since 2006.
PG&E is installing up to 15,000 smart meters every day and will have all 10 million of its customers on the new technology by spring of 2012. The new technology will eventually end the need for meter readers.
“It wasn’t the meters that had the problem. It was human error,” PG&E spokesman Paul Moreno told the Daily Journal yesterday. “In most cases, the issue has been readily resolved.”
Steve is a friend of mine and a solid technical guy so I look forward to hearing how he plans to exploit his SmartMeters now that he's gotten PG&E to fix them. Here's the earlier discussion and photos of the meters.
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